Real estate
A 24/7 lead desk for a residential property developer
Portal and ad leads answered, qualified by budget and timeline, and routed to the right sales agent across two time zones.
- Client
- Residential property developer, Dubai and Colombo
- Industry
- Real estate
- Capabilities
- AI agents & voice, CRM & sales pipelines
Headline result
97%leads answered in under 60s
- answered in under 60 s
- 97% (increase)
- viewings booked monthly
- 310
- time zones covered
- 2
- weekend leads lost
- 0 (decrease)
Challenge
Leads from property portals and paid ads landed in a shared inbox. Agents cherry-picked, weekend leads waited until Monday, and nobody could say which campaigns produced buyers.
Approach
We traced every lead source, agreed qualification questions with the sales director and defined fair routing rules between the two offices.
Solution
Every lead gets an immediate WhatsApp or call-back from an AI agent that qualifies budget, unit type and timeline, then books a viewing with the agent on shift and logs the source in the CRM.
Results
Almost every lead is now contacted within a minute, and marketing can see cost per qualified viewing by campaign for the first time.
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