Service
Monitoring & support
Alerting, runbooks and an engineer who answers when something breaks.
24/7 on-callOverview
The problemwe remove
Automations fail silently. An expired token or a changed API field can stop leads flowing for days before anyone notices.
Our approach
How weapproach it
- Step 1
Instrument every workflow with health checks and run-level logging.
- Step 2
Route alerts by severity to the on-call engineer.
- Step 3
Write a runbook for every known failure mode.
- Step 4
Review incidents monthly and fix root causes, not symptoms.
Deliverables
What youget
- Health checks and alerting on every workflow
- Agreed response times by severity
- Runbooks and incident reports
- Monthly reliability review
Technology we use
- Better Stack
- Sentry
- Grafana
- PagerDuty
- Slack
Who it's for
Who wework with
Sales teams
Losing leads to slow replies and manual CRM updates.
Clinics and services
Front desks buried in bookings, reminders and no-shows.
Operators and logistics
Dispatch, manifests and status updates done by phone.
Finance teams
Invoices, reconciliation and approvals copied between systems.
FAQ
Questions aboutmonitoring & support
Still have a question? An engineer answers within one business day.
Ask us directlyFree consultation
Ready to exploremonitoring & support?
Tell us about the work that slows your team down. We'll come prepared with real ideas, honest timelines and no sales pressure.
- 30 focused minutes, no fluff
- An engineer, not a salesperson
- A clear next step and cost range
- Reply within one business day, UTC+5:30
Discovery call
Book your slot
We confirm a time within one business day.